How Microsoft may suffer after Consumer Reports criticism - CNET (page 2)

The non-profit publication Consumer Reports has pulled its “recommended” rating from Microsoft’s entire lineup of Surface PCs over reliability concerns. It says that the breakage rate for Surface devices is significantly worse than for similar products from other manufacturers. This is why Consumer Reports has decided to remove its recommended designation for Surface laptops and tablets. Consumer Reports surveyed 90,000 tablet and laptop owners and found that an estimated 25 percent of Surface owners were likely to face “problems by the end of the second year of ownership.”Issues reported with Surface devices included freezing, unexpected shut downs, issues with their touchscreens, and more. Microsoft was found to be a statistical outlier when compared to other brands as far as product reliability is concerned.The study’s results show that the Surface products don’t have high reliability. Jerry Beilinson, the electronics editor at Consumer Reports, advises that “If you are very

How Microsoft may suffer after Consumer Reports criticism - CNET

Commentary: After a troubling Consumer Reports survey, Microsoft's Panos Panay defends the Surface's reliability. But rationality only goes so far.

Thu 10 Aug 17 from CNET

5 reasons Microsoft Surface shoppers shouldn’t panic - CNET

A worrying new Consumer Reports survey estimates very high breakage rates for Surface laptops and tablets. But the full story is more nuanced.

Thu 10 Aug 17 from CNET Cutting Edge

Consumer Reports Yanks All Microsoft Surface Recommendations

The move comes after CR's hardware reliability survey, which showed significantly higher rates of failure among Surface machines compared with those from other manufacturers. The post Consumer ...

Thu 10 Aug 17 from Extremetech

Consumer Reports no longer recommends Microsoft Surface devices due to reliability concerns

Consumer Reports is no longer recommending Microsoft’s line of Surface PCs due to reliability concerns.

Thu 10 Aug 17 from Techspot

Consumer Reports pulls recommendation from Surface PCs

While Consumer Reports has previously given Microsoft Surface products good reviews for lab performance measures like battery life, speed and display quality, it's now pulling ...

Thu 10 Aug 17 from Engadget

Consumers Reports pulls Microsoft laptop recommendation

Consumer Reports is pulling its recommendation of four Microsoft laptops after one of its surveys found that users were complaining about problems with the devices.

Thu 10 Aug 17 from Daily Mail

Consumer Reports pulls Microsoft Surface recommendation, citing high breakage rates

 The Surface line has been a surprising hit for Microsoft in recent years. What many regarded as little more than proof of concept for Windows 10 has become a leader in the two-in-one tablet ...

Thu 10 Aug 17 from TechCrunch

Microsoft Surface PCs No Longer Recommended By Consumer Reports

The non-profit publication Consumer Reports has pulled its “recommended” rating from Microsoft’s entire lineup of Surface PCs over reliability concerns. It says that the ...

Thu 10 Aug 17 from Ubergizmo

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