Consumers Reports pulls Microsoft laptop recommendation

Consumer Reports pulled its recommended rating for Microsoft’s Surface hardware products last week, citing reliability issues. Microsoft disagrees with the downgrade and is reportedly readying a marketing push to present its side of the story to the customers. According to a new report, an internal Microsoft memo has been leaked which shows that the company initially saw high return rates for the Surface Book. According to the report on Thurrott.com, the internal memo details Microsoft’s response to Consumer Reports. The memo shows that the high return rates for the Surface Pro 4 and Surface Book probably impact Consumer Reports’ findings.Consumer Reports had surveyed more than 90,000 Surface tablet and laptop owners and found that almost 25 percent of Surface users faced issues by the end of their second year of ownership.The chart included in that memo shows that return rates for the Microsoft Surface Book were as high as 17 percent during its launch period. They remained over 10 percent

Consumers Reports pulls Microsoft laptop recommendation

Consumer Reports is pulling its recommendation of four Microsoft laptops after one of its surveys found that users were complaining about problems with the devices.

Thu 10 Aug 17 from Phys.org

Leaked Microsoft memo says Consumer Reports is wrong

A negative review from Consumer Reports can be damning for a product. The non-profit has long been a reliable source when trying to determine the value of goods. Millions of people give the ...

Mon 14 Aug 17 from Techspot

Alleged Microsoft memo says Surface reliability issues are fixed

Last week, Consumer Reports removed its "recommended" rating from four of Microsoft's Surface laptops and tablets, citing reliability concerns: 25 percent of the 90,000 ...

Mon 14 Aug 17 from Engadget

Leaked Microsoft Memo Reveals High Return Rates on Surface Hardware

Last week, Microsoft claimed Consumer Reports' decision to yank recommendations for its laptops was based on bad data. A leaked memo has revealed this as a lie; Microsoft's rate of return on ...

Mon 14 Aug 17 from Extremetech

High Surface Book Return Rates Seen In Leaked Microsoft Memo

Consumer Reports pulled its recommended rating for Microsoft’s Surface hardware products last week, citing reliability issues. Microsoft disagrees with the downgrade and is reportedly ...

Mon 14 Aug 17 from Ubergizmo

Microsoft claims Surface reliability isn't really that bad

Consumer Reports said that it would no longer recommend Microsoft's Surface laptops and tablets because of "poor predicted reliability" compared to other brands, based ...

Thu 10 Aug 17 from Engadget

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