Samsung’s New Customer Care Facility in South Carolina

Samsung has announced the opening of a new consumer care center in Greenville, South Carolina. The center is 34,928 square foot big and will host support personnel for all kinds of Samsung products. Samsung says that 400 new jobs will be added by 2020.As Samsung marches towards the goal of having all its devices be connected, it stands to reason that its customer support becomes more integrated as well. Samsung is already known for pioneering connected “Family HUB” fridges, but fewer people are familiar with Samsung WiFi routers or with its PC-to-phone communication capabilities.In addition to hosting tech-support, the new facility also has two training centers, along with a showroom for Samsung products, a “connected living lab” which allows training in real-world conditions, including with competitors’ products. We have visited Samsung showrooms in Seoul, but also during CES 2018 – they are quite a show.Training is essential because the interaction between the different class of Samsung devices will bring

Samsung’s New Customer Care Facility in South Carolina

Samsung has announced the opening of a new consumer care center in Greenville, South Carolina. The center is 34,928 square foot big and will host support personnel for all kinds of Samsung ...

Thu 12 Jul 18 from Ubergizmo

Samsung’s new care center is meant to improve customer service

Today, Samsung announced that it is opening a Connected Customer Care Center in Greenville, South Carolina. This facility is aimed at improving and streamlining customer service across ...

Thu 12 Jul 18 from Engadget

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